Your Rights

We are committed to protecting the rights of our clients at all times.

You have the following rights:

• To receive services in a manner free from abuse, retaliation, humiliation, neglect and financial or other exploitation.
• To receive services voluntarily and of your own free will.
• To receive services that are sensitive to age, sexual orientation and gender identity, race, cultural or religious preference, health status and physical ability.
• To receive information that allows Clients, Parents, or any Guardian to make informed consent before starting services.
• To refuse services offered after being notified of the benefits, alternatives and consequences.
• To be provided with access to or referral to self-help support services, advocacy services, and legal entities for appropriate representation, when applicable.
• To be an informed participant by receiving information regarding services in a reasonably prompt and confidential manner.
• To access information and records in sufficient time to facilitate decision-making, as outlined in the Notice of Privacy Practices.
• To receive relevant information regarding the individuals providing services, to the extent permitted by organizational policies and applicable privacy laws.
• To be provided on request, an accurate and current set of professional credentials of practitioners working with the client.
• To be provided with information on how to lodge complaints about professional practices of practitioners through the applicable professional licensing/credential board.
• To file a complaint without fear of retaliation or the imposition of any barrier to service.

Interpreter Services

The BHPN® and its providers offer interpreter services to clients and families with limited English skills. A Language Assistance Line service is available to clients 24 hours a day, 365 days a year.