Your Rights

You have the following rights:

• To receive services in a manner free from abuse, retaliation, humiliation, neglect and financial or other exploitation.
• To receive services that are sensitive to age, gender, sexual orientation, race, cultural or religious preference, health status and physical ability.
• To receive sufficient information prior to the start of any services, so that you can give informed consent.
• To refuse services offered after being notified of the benefits, alternatives and consequences.
• To be an informed participant by receiving information regarding services in a reasonably prompt and confidential manner.
• To have your records protected as required by applicable privacy law, as described in our Notice of Privacy Practices.
• To receive relevant information regarding the individuals providing services, to the extent permitted by organizational policies and applicable privacy laws.
• To contact the BHPN Customer Service Department to file a complaint without fear of retaliation or the imposition of any barrier to service.

Interpreter Services

The BHPN® and its providers offer interpreter services to clients and families with limited English skills. A Language Assistance Line service is available to clients 24 hours a day, 365 days a year.