Discrimination is against the Law
The BHPN provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters offered through Kaiser Permanente.
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
The BHPN also provides free language services to people whose primary language is not English, such as:
- Traditional Chinese
Interpreter services through the Language Line are offered by Kaiser Permanente. More information is available at (800)464-4000, TTY: 711.
You can file a grievance in person or by mail, fax, or email. If you require assistance with filing a grievance, the Customer Service Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at this link, or by mail or phone at: