Non-Discrimination Statement

Discrimination is against the Law

The BHPN® complies with applicable federal civil rights laws; does not discriminate on the basis of race, color, national origin, age, disability, or sex; and does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The BHPN provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters offered through Kaiser Permanente.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).

The BHPN also provides free language services to people whose primary language is not English, such as:

  • Spanish
  • Traditional Chinese
  • Hmong
  • Russian
  • Tagalog
  • Vietnamese
  • Korean

Interpreter services through the Language Line are offered by Kaiser Permanente. More information is available at (800)464-4000, TTY: 711.

Customer Service Department
2820 Shadelands Drive, Bldg. 5
Suite 200
Walnut Creek, CA 94598
(855) 843-2476 (Phone)
[email protected]

You can file a grievance in person or by mail, fax, or email. If you require assistance with filing a grievance, the Customer Service Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at this link, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDO)
Complaint forms are available here.

Connect to better care.

If you would like to learn more about the BHPN, or are a provider and have questions about our services, please contact us by sending an email to [email protected].